When using SBO mailer to send e-mails from SAP, there is some special considerations regarding using Office 365.
SAP Business One uses the e-mail from the username as the sender address. Due to the current solution, the SMTP account to actually send the e-mail is only one for the entire application. This often causes the sender e-mail and the SMTP e-mail not to match.
In Office 365, this is prohibited by default and the e-mails will get stuck / never be sent.
In order to correct that, there's a configuration that has to be done in the Office 365 server. It will basically say that one e-mail account has the permissions to send as another one.
Section copied from Microsoft knowledge-base:
Send email on behalf of another user
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In the admin center, go to the Users > Active users page.
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Select the name of the user (from whom you plan to give a Send on behalf permission) to open their properties pane.
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On the Mail tab, select Manage mailbox permissions.
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Next to Send on behalf, select Edit.
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Select Add permissions, then choose the name of the user or users that you want to allow to send email on behalf of this mailbox.
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Select Save.
Here's the reference Microsoft article:
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